Past-due outreach

Rent collections is off by default. When you turn it on, the assistant texts and emails residents who are behind with their real balance and a pay link, answers their replies, and can set up a payment plan within limits you set. It never mentions eviction, court or credit reporting, and never waives a charge. A dispute, hardship, bankruptcy, attorney or military service pauses or stops it and goes to your team.

Set it up

1. 1Open Setup › AI leasing agent and find Rent collections.
2. 2Turn on Reach out about past-due balances.
3. 3Set Start after (days past due), Only balances of at least, Then every (days), and choose By text, By email, or both.
4. 4Decide whether to Email guarantors. A short, neutral notice goes to guarantors once the balance is further behind, at most once a month. Guarantors are never texted or called.
5. 5Optionally turn on Make calls for residents who agreed in the resident portal to calls from an AI. It says it is an AI, asks for the resident by name, and says nothing about why until they confirm who they are.
6. 6Save changes.