Operations
Emergency maintenance
A repair that threatens safety, health or serious property damage and needs a response right away, including after hours.
Typical emergencies include no heat in winter, active water leaks, gas smells, sewage backups, electrical hazards and lockouts in some policies. Each manager defines the list and the on-call process, and residents need clear instructions for reaching someone after hours.
Fast triage protects residents and the building, and it limits liability. Misclassifying routine requests as emergencies drives up after-hours vendor costs.
See it on a sample company